Frequently Asked Questions
Find answers to common questions about our platform, books, courses, and community
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Getting Started
Click the "Register" button in the top right corner. You'll need to provide your name, email, and create a password. Verify your email to activate your account.
Need help? Create an account now
We offer both free and premium content:
- Free: Basic features, browse scientist profiles, community discussions
- Premium (£20/month): Full course access, digital library, exclusive features
Our content is designed for ages 13 and up. We offer different difficulty levels:
- Key Stage 2 through adult learning
- Content suitable for students, educators, and lifelong learners
- Parents should supervise younger users in community features
Courses & Learning
Our courses combine video lessons, interactive content, quizzes, and progress tracking. You can learn at your own pace, and your progress is saved automatically.
Our courses provide certificates of completion but are not formally accredited qualifications. They're designed for personal enrichment and educational support.
Books & Digital Library
We currently offer 12 books in our series, covering different historical periods and scientific disciplines. New books are added regularly.
Yes! Premium subscribers can download books in PDF format for offline reading. Interactive features require internet connection.
Technical Support
Click "Forgot Password" on the login page. Enter your email address and follow the instructions in the reset email.
Check that you're logged into the correct account and your subscription is active. If issues persist, contact our support team.
Payments & Subscriptions
Log in to your account, go to "Settings" > "Subscription" and click "Cancel Subscription." You'll retain access until the end of your billing period.
Digital products are non-refundable once accessed. Physical products can be returned within 30 days. We consider refunds for technical issues case-by-case.
AI Assistant
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